Effective Date: 11/10/2024

At ScriptsTribe, we take pride in offering high-quality digital downloads, addons, and services. However, due to the nature of digital products, refunds are limited and subject to the conditions outlined below. By making a purchase, you agree to this policy.

1. Refund Policy for Digital Downloads

1.1 Non-Refundable Items
All digital downloads are non-refundable once they have been downloaded or accessed.
This policy exists because digital products are intangible and cannot be returned.

1.2 Refund Eligibility
Refunds for digital downloads may only be issued if:

• The product was not delivered to your account or email within the promised time.
• The product is defective, incomplete, or does not function as described in the product details.
• Refund requests are made within 7 days of purchase, provided the product has not been downloaded.

1.3 Proof of Issue Required
To process a refund for defective products, you must provide:

• Proof of purchase (Order ID, receipt, or confirmation email).
• Evidence of the issue (screenshots, error logs, or other relevant details).

2. Refund Policy for Addons & Custom Services

2.1 Addons
Refunds for addons follow the same rules as digital downloads: they are non-refundable after download.

2.2 Custom Services
Refunds for custom services (e.g., installation, customization, or consulting) are only available if:

• The service was not initiated within the agreed timeframe.
• We are unable to deliver the service as per the agreement.
• Refund requests are made before significant progress is made on the service.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at [Insert Email Address] with:
   • Your Order ID or receipt.
   • Detailed information about the issue, including evidence where applicable.
2. Our team will review your request and respond within 3-5 business days.
3. If your refund is approved, the amount will be credited back to your original payment method within 5-10 business days.

4. Conditions That Do Not Qualify for a Refund

Refunds will not be issued for:

• Downloaded digital products, even if they are no longer in use.
• Issues caused by failure to meet system requirements listed on the product page.
• Change of mind or accidental purchases after download.
• User errors, including improper installation or use of the product.

5. Disputes and Support

If your refund request is denied and you believe this decision is incorrect, you may contact our support team at [Insert Email Address]. We are committed to resolving all concerns fairly and transparently.

6. Changes to This Policy

We reserve the right to modify this refund policy at any time. Updates will take effect immediately upon being posted on this page.

Contact Us

For any questions or further clarification, please reach out to us at [Insert Email Address] or visit our Contact Us Page.